Frequently asked Questions

Customer Support

Find all the answers to our Frequently Asked Questions.

What materials make up our Folding Security Gates?

Throughout the years of ongoing product development we have stamped our flagship folding security gates with 5/8″ by 5/8″ square tubing as we found 1/2″ steel couldn’t handle the years of wear and tear on wider gates, and first and foremost, the force to enter was to easy being weak. “Our side rails then also went thicker to 14 gauge. Another addition we made necessary to secure folding door gates, was the hooklock mortise style assembly we build within our custom add on post to the gates. This adds much stronger security and style, unlike a jimmy proof knuckle lock which are not commercial rated. With ease of use to operate, and less chance of maintenance to the locks, as they are also rekeyable to existing locks and of commercial grade. 10 year warrantee on all manufacturing.

How do Folding Security Gates operate?

These folding security gates work in a scissor like action to be both retractable and expandable. Like an accordion, these gates compact to the mounted and usually hinged side, to achieve the lowest visibility as they can for the highest level of security.

What are the benefits of Bay Door, Overhead Door Security Folding Gates?

The greatest benefit to using folding scissor gates for your business, school, institution, hospitals, malls, airports, and many more areas is how the perform while in use as barriers. They can be fixed or retract for storage. Each folding gate is retractable to aprox 15 percent of its expanding size. Using FH Security gate specs and having this rigid design makes them easy to operate by stretching or compacting them.

Bay door or overhead doors are a security and traffic hazard at many buildings. To get fresh air and ventilation or shipping deliveries, the folding security gates are a great way to let your employees leave the doors up and know they are protected with a layer of security and that theft is reduced from thieves who attempt a quick robbery. Often used as safety barriers or just to block off a designated area of unwanted traffic. This includes vehicles, machinery, warehouse traffic, and pedestrians. If two sets or more are needed for larger or angled spans, we can make them lockable. These can come in a large variation of powder coating to custom suit the needs.

Most important, these bay door folding gates can reduce workplace injuries or death.


What size Folding Security Gates do we manufacture?

FH Security manufactures our own folding gates, which gives us great strength to meet our customers needs, as a supplier to many companies also across Canada we have a wide selection to choose from. Our height for folding gates start at 24″ up to 96″ including castor wheel. Our widths start at 16″ up to 130″ which is max suggested per single gate.

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit, Cheque.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and FH Security have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiery. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible when your order will be shipped and verify customer approval for the order.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.