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You might be wondering?

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit, Cheque.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and FH Security have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible when your order will be shipped and verify customer approval for the order.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What people are saying

  • Order, ship, install, couldn’t of been any easier!

    "I wasn't after an onsite visit, as i knew what i needed. I just picked out the gates by size and colour and ordered online. All the order showed up on time thru shipping and I installed myself with ease, now i can sleep leaving my store secured at night." - SuperDoc

  • Online shopping made easy!

    "Online shopping that had great personal support when I called, real people were at the other end to button up the details and ship! Other companies didn't even know where their prices were let alone what they were trying to sell." - dkline555

  • Awesome to know!

    "I wanted to see the product and know what i was buying, they told me to come down to their shop and see, not only did they have a friendly staff, but the showroom had it all, even competitors products so i could clearly see the difference between Canadian made, and that they were a legit company, not out of their carport from home" - Nick_Douglas32